Policies & Terms

Aurora Lane Policies & Information

Welcome to Aurora Lane. Below you will find important information regarding your privacy, orders, shipping, returns and website terms.

Privacy Policy

At Aurora Lane, we respect your privacy and are committed to protecting your personal information.

When you shop with us, we may collect information such as your name, email address, delivery details, billing information and order history to process your purchases and provide customer support.

Your information may be shared with trusted service providers, including payment processors and fulfilment partners, where necessary to complete your order.

We use appropriate measures to help protect your personal information and never sell your personal data to third parties.

If you have any questions regarding your privacy, please contact us at:

auroralanesupport@gmail.com

Shipping Policy

At Aurora Lane, we work with trusted fulfilment partners to bring you carefully selected fashion pieces.

Processing Times

Orders are typically processed within:

1-2 Days

Once your order has been dispatched, you will receive confirmation where tracking information is available.

Delivery Times

Delivery times may vary depending on the product and destination.

Estimated UK delivery:

1 -2 Weeks we will aim for 2-5 Days

Please note that some products may be shipped directly from our trusted suppliers.

While we aim to deliver within the estimated timeframe, delays may occasionally occur due to shipping carriers or circumstances outside our control.

Returns & Refund Policy

We want you to love your Aurora Lane purchase. If your item is not suitable, you may request a return within 14 days of receiving your order.

Items must be:

  • Unworn

  • Unwashed

  • In original condition

  • Returned with packaging where applicable

To request a return, please contact:

auroralanesupport@gmail.com

Please include your order number and reason for return.

Customers may be responsible for return shipping costs unless an item arrives faulty, damaged or incorrect.

Once a return has been received and approved, refunds will be issued to the original payment method.

Terms & Conditions

By using Aurora Lane and placing an order, you agree to these terms.

Products

We aim to display all products and colours accurately. However, slight variations may occur due to lighting, screen settings or manufacturing differences.

Orders

All orders are subject to availability. Aurora Lane reserves the right to cancel orders where necessary, including incorrect pricing or suspected fraudulent activity.

Pricing

All prices are displayed in GBP (£) unless stated otherwise.

Website Content

All Aurora Lane branding, text, images and website content are protected and may not be used without permission.

Governing Law

These terms are governed by the laws of England and Wales.

For any questions, please contact:

auroralanesupport@gmail.com